On your initial consult, we recommend that you bring any documentation that may be relevant to your injury or area of concern. This can include: If available, a referral letter from your Doctor or other health professional – If you are not making a claim with any third party (eg WorkCover, CTP Insurer) and will be paying for the treatment yourself, a doctor’s referral is not necessary. Medical findings, X-rays or scans. Running shoes and orthotics. Private health fund card and/or other forms of payment methods.

Yes, Our clinic accepts most private health funds, and depending on your level of cover and which health fund your are with, this clinic has on spot health rebates available for Physiotherapy services.

We accept injury claims under work cover, compulsory third party insurance (CTP) and department of veteran affairs (DVA) patients at our clinic. We do kindly as that you bring all necessary documentations to the clinic with you on your first consultation including any relevant information including case reference number, case manager contact details or any other relevant information if available.

Yes, if you wish to attend under the Enhanced Primary Care/Chronic Disease Management scheme you will require a valid referral from your GP prior to your appointment. You may be eligible for a maximum of 5* sessions per calendar year and your GP will determine if you are an eligible candidate. We do not bulk-bill, there is a gap fee for physiotherapy treatments under a Chronic Disease Management Plan.

The length of treatment depends on a number of factors. It often takes a little longer during your initial consultation than follow-up sessions as your Physiotherapist will want to perform a few extra assessment techniques and ask a few extra questions to ensure they make the most accurate diagnosis of your problem. Generally initial consults will take anywhere between 30-50minutes.

Generally speaking,  we recommend you wear something loose fitting, your Physio will most likely need to see the affected area to assess it and treat it effectively. 
 

We understand that your circumstances can change, so we kindly ask for a minimum of 24-hours notice if you wish to cancel your appointment. This provides the practice with an opportunity to offer the appointment to other clients from our waiting list.

1. If you cancel or do not attend a scheduled Physiotherapy without providing 24 hours notice, a fee of $30.00 will be charged for any follow-up or initial assessment.
2. After more than one failure to attend or late cancellation, we may charge you the full cost of the treatment.
3. After more than two failures to attend or for late cancellations, we will charge you the full cost of the treatment and you will be required to pre-pay for any future appointments.

Please note: Motor Accident Insurance, Workers Compensation Insurance and Medicare covered Chronic Disease Management (formerly EPC) does not generally cover charges for non-attendance. These charges will need to be met by the client out of pocket.